OSC Patient Portal
Important Notice: If you are trying to access your Patient Portal account and do not remember your Username or Password please contact our office for assistance. Due to some security changes with the newest version of the Patient Portal, the username/password recovery process has changed. Our team of Health Information Representatives can give you the instructions you need to access your account. We appreciate your continued use of the Patient Portal and do not want these new guidelines to hinder your access or use of your Patient Portal.
We hope you will enroll in our Patient Portal! Portal is open 24 hours a day, 7 days a week for you to:
- Request Appointments
- Exchange secure messages with your OSC physician
- Request prescription refills
- Access your personal health record
- Pay your bill (A portal account is not required to securely pay bills online)
Portal messages are answered within 2 business days, and are checked Monday-Friday, 8am-5pm. If you have a time-sensitive question for a physician, please call our office.
Need To Sign up?
TO ENROLL:
- Email your name and date of birth to portal@osc-ortho.com
- Call the office at 757-596-1900 and ask to sign up for the Patient Portal.
Patient Registration Information For Your Visit at OSC
When you contact the friendly scheduling department at Orthopaedic and Spine Center for an appointment, our staff will quickly and efficiently get you scheduled for your appointment with the appropriate specialist or provider for your specific treatment need. This phone call is typically completed in just a few minutes; however, for our team to prepare for your visit, we will need to gather more information from you regarding your insurance coverage, your medical history, copies of x-rays or other diagnostic tests and any other pertinent information that our team needs to know to help your appointment run smoothly.
Once your appointment has been scheduled, you will start receiving emails and/or text from Phreesia (Free-sia), our patient communication system. Typically, Phreesia communications will be sent out five days prior to your visit. If the preregistration hasn’t been completed, you’ll get a 2nd set of communications three days prior, and then the day before, if needed. Please note, that simply confirming your appointment for most appointments, is all that is needed. If you are a new patient, or an existing patient coming in for new problem/injury or haven’t been seen in over a year, you will need to complete preregistration thru Phreesia. The process will take you through all demographics as well as obtaining and/or updating your medical information. This should take no more than 10 minutes and will eliminate in office paperwork. Please take the time to complete your documentation as thoroughly as possible. Doing so helps us to be more efficient, get all necessary insurance authorizations for your visit, alert us to any coverage issues ahead of time and helps our providers and staff stay on schedule with ALL our patients.
If you have any trouble with completing your preregistration, please contact one of our Health Information Representatives, they are here to assist you with the preregistration process.
We appreciate your cooperation!