James A. Randall, III – Cervical Spine Fusion

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I had neck surgery performed (by Dr. Jeffrey Carlson) on July 11th of this year (2016). It’s only been 5 weeks since then and I feel great. There Is absolutely NO PAIN and I have complete range of motion. I actually don’t feel like I ever had neck surgery. He is definitely GOOD at what he does!!!

James A. Randall, III

Cynthia Hayes – Cervical Spine Fusion



Hello!  My name is Cynthia Hayes and my physician’s name is Jeffrey R. Carlson, of the Orthopaedic & Spine Center (OSC).

Here is a little bit of information on how I ended up there:

Back in the winter months of 2015, I developed pain down my right arm, from the shoulder and down to my hand.  The pain was so severe that it caused me to awaken just about every night or should I say, early in the AM.  It seemed no matter how I tried to get rid of it, it just continued to get worse.  Even to the point that I shed tears at times.  So, now I know I really have to do something about this.

Dr. Carlson was my mother’s physician and is how I found him.  I proceeded to become a patient of his.  I can honestly say was very thoughtful and examined my situation to the fullest.  I was supposed to go to another facility first but that failed and now I know I was blessed to be at OSC.  After having a nerve test and an ultrasound, Dr. Carlson discovered I had a bulging disk pressing on my spinal cord.

Well, I ended up having surgery on August 13, 2015.  Today, I can proudly say it was very successful, because I am pain free!!!  Since my surgery, I have had several follow up appointments and I am recovering quite well.  So many, many thanks to Dr. Carlson that I can now lead a normal life again!

Cynthia Hayes


Cynthia Frierdich – Pain Management for Back Pain



Because of Dr. Jenny Andrus, my back is so much better. I walk upright, not bent over. I used to stumble and fall. She told me to get up and move more and she gave me exercises to do.

I don’t take pain pills everyday now. I used to look and act like an old lady, but now I enjoy doing things again.

Cynthia Frierdich

Sandra K. Pullen-Droessler – Lumbar Fusion Revision Surgery



On January 3, 2016, Dr. Jeffrey Carlson performed a revision of a lumbar decompression and fusion on me at the only 5* orthopedic hospital in our area, Mary Immaculate Hospital. His care and concern for me were above and beyond what I could have expected.

After talking to many people who had similar pain, I began to think that my golfing for 2016 was out of the question. I was expecting a 6-8 month recovery period and that made me kind of blue. My family and I decided that the best plan for recovery for me was to spend some time in a rehabilitation facility so that I would have constant care and therapy. When it was time to go home, I had learned to walk independently and go up and down steps. Walking was my best therapy when I got home. But, what I really wanted was to play golf!

My lucky story is that on April 19, 2016, 3 ½ months after my surgery, I played 18 holes of golf with no pain. Though my golf game really did not get any better, my spirits did as I played and laughed with my friends. Three and a half months and I was back to my own life style. Since that time, I have climbed the peak of a mountain in the Carpathian mountains in Romania, toured London walking 6-8 miles a day, and begun training for walking the One City Half Marathon.

I am proud of our work. I realize that I am blessed and luck to be back to a better normal. Thank you, Dr. Carlson, for making me well.

Sandra K. Pullen-Droessler

Linda Brown – Physical Therapy


Photo of Maria Shanks – OSC Physical Therapy Technician

Maria does an awesome job.  That’s a compliment for sure. She challenges me to do more each time I see her. I enjoy having her as my Physical Therapy tech. The entire OSC staff is great and very professional.

Linda Brown

Ginger Zarske – Total Knee Replacement



When I was 30, I slipped on some ice and twisted my knee about 180 degrees. It hurt, and it swelled up, but I was very stoic about pain and I pretty much ignored it. The pain and swelling came and went, increasing over time, until I finally said something to my family doctor. By that time, my knee had no cartilage left at all. It was bone grinding on bone. He asked me why I didn’t have it replaced. Well, I was about 54 then and I was under the impression that full knee replacements had to wait until later, like 70 or so. My doctor’s advice was basically: Do it now, while you’re young enough to enjoy life. It was the best advice I ever got, and having my knee replaced is the best gift I’ve ever given myself.

Dr. Haynes did a magnificent job with my replacement. It was a lengthy procedure because I had a lot of damage, but today my knee is better than ever (and it’s been 8 years since my surgery).
Some advice – I worked out with a personal trainer for about 3 months before my surgery because I wanted to be strong so that I would heal quickly. Lots of leg work. I also paid attention to what the physical therapists said, and I did my exercises. You have to. Otherwise, the knee won’t be flexible. I also took my pain meds. I had a co-worker tell me – don’t be stoic. Take the medication. Otherwise, you’ll be in too much pain to do your exercises, and you MUST do your exercises or you won’t heal. That was awesome advice.

I considered my knee replacement a process, like going to college or raising a puppy. You have to want it, prepare for it, and work on it to the exclusion of everything else. If you do, it will pay huge dividends.

Ginger Zarske

Marcilla Waters – Knee Replacements with the ConforMIS System



Dr. Bob Snyder is my hero, a knee doctor, but he cured my shortness of breath!!!

After twenty-plus years of unbearable pain, he magically and skillfully, of course, eliminated ALL pain. While in pain, I didn’t breathe correctly, inhaled a little bit, blew out what was left…of course, my breath was short. Both of my knees were replaced with the ConforMIS System and after 4 weeks, I was back to work.

It was a pleasurable journey. The pain after surgery was well controlled, as was expected. He managed my medication properly, enabling me to exercise as instructed. As long as I have my new knees, I will continue to recommend him to all who need his service. The staff was sincerely caring, knowledgeable and friendly. I was a walking testament…folks commented how well I had progressed and, of course, I had to “advertise”!

Marcilla Waters


Deidre Ellington – Non-surgical Treatment for Knee Arthritis


I am 56 with arthritis in both knees. The pain, stiffness and inflammation started in 2009 has increased with the passing of each year. I was eventually diagnosed with a torn Meniscus in my left knee. Arthroscopic surgery provided some relief. A once very active lifestyle of walking, jogging and rollerskating dwindled to watching television. I was in pain whether I was standing, sitting or lying in bed. Going up and down the stairs became a major undertaking. One day a coworker who had knee replacement surgery told me about Dr. Boyd Haynes III so I made the call and set up an appointment.

Dr. Haynes diagnosed the arthritis, prescribed an anti-inflammatory and recommended visco-supplementation…Supartz. The shots are amazing! My PA, Chris gives painless shots! If you are considering knee replacement I would advise Supartz as an alternative. I am PAIN FREE! I can walk without pain. I can sit without pain. I can sleep all night without the slightest bit of pain. I’m 15 pounds lighter because I was able to return to an active lifestyle. Thank you Dr. Haynes!

Deidre Ellington

Linda Marks – Spinal Cord Stimulator for Pain Management



I have had back problems and pain for a long time. Sometimes the pain would be so bad, I could barely walk.  I saw Dr. Jeffrey Carlson at OSC and he diagnosed me with many different spine issues. We tried treating these problems conservatively, but I wasn’t getting better. As a result, I finally had to have three different fusion surgeries, one in my neck and two in my lower back, spaced a few years apart. The surgeries helped keep me going and able to work and Dr. Carlson did a great job.  However, I continued to have pain because surgery couldn’t fix everything that was wrong.  I was also having pain in my knees and all over my body.  Dr. Carlson referred me to Dr. Jenny Andrus who does Pain Management.


Dr. Andrus diagnosed me with Fibromyalgia and gave me medication which helped. She gave me an injection for my knee pain. However, I continued to have bad pain in my lower back which again was causing issues for me when I stood at work or tried to walk.  Dr. Andrus never gave up and continued to try different therapies to help me.  Finally, she suggested I try Spinal Cord Stimulation.  I agreed.


Dr. Carlson permanently implanted the Spinal Cord Stimulator on April 13th.  It has been amazing how it has really worked for me.  I would say my pain has been reduced by 75-80%.  I can now enjoy going outside again and being with my husband, as well as working without being in agony.  I am truly thankful to both Dr. Carlson and Dr. Andrus for helping me walk again without hurting.

Linda Marks.

Francis Glynn – Physical Therapy for Spine Arthritis

Jamie Swale

Want to give a shout out for OSC PT –  Dr. Jamie Swale and especially her technician, Maria. I have a lot of arthritis in my lower spine (it’s rampant in my family of 8 siblings). Recently, it flared up considerably. OSC-Ortho Dr. Carlson referred me for PT. Dr. Swale interviewed me and has supervised my progress over the last 6 weeks. I have a couple more weeks to go.

All the techs have helped me well, but Maria deserves top kudos for her thoroughness and rigid execution of all exercises. She stands by; and if you are doing something incompletely, she immediately jumps in to correct your movements so that you get the most advantage of your time and efforts. Early on, tech Heather worked with me, too. She was excellent in recognizing and correcting alignment irregularities in my spine.

In all, my progress is noticeable; and all their work is bearing fruit. Thanks to all.

Francis Glynn