Rehabilitation at the physical therapy arm of OSC was a very positive experience. So much so that I wish it could be extended into a continuing activity, with clients doing therapy alongside self-generated activities, much like local fitness and wellness facilities. Such a facility could be truly transformational. The business plan for such a facility would combine private and public insurance modalities and individual fees and deposits. Of course, the facility would need expansion and investment by OSC, but the payoff could be great for OSC and the local community.
My reasoning is based on the talent, organization and training evident in the staff behavior encountered during my therapy. First was the courtesy, competence, personal touches and thoughtfulness of all from entrance to exercise to departure, as well as attention to COVID requirements and cleanliness. Second, was the intangible quality of empathy so evident in the concern for client comfort. Encouragement and motivation were also demonstrated.
I could name many more, but Jim, Fred, Bill, Jonathan and Cody do deserve special mention, with regrets, I cannot add so many deserving others for lack of good memory and inattention. Suffice to say that I am thankful to all for this experience, which hopefully will bring my many years of enjoyable physical activity, similar to that depicted from 2011.
Richard Rinaldo