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Home > OSC Adding New Intellichart Patient Portal for Your Convenience – November 6, 2023

OSC Adding New Intellichart Patient Portal for Your Convenience – November 6, 2023

Orthopaedic & Spine Center is pleased to announce that we are transitioning our patient portal from Medfusion to Intellichart, effective November 6, 2023. We are excited about the many benefits this change will offer our patients and how truly user-friendly Intellichart is to access.

Why are we transitioning?  The Medfusion patient portal had numerous issues, such as a patient would create an account and then couldn’t sign-in to the account they had just created a moment ago.  After hearing from you about these problems and not getting speedy resolution, we decided it was best to move to another system entirely.

What are the benefits of the new patient portal?

  • After the Go-Live date of 11/6/2023 – After your physician signs them, your medical office notes will be uploaded to the portal automatically, which may take several business days.  You will not have to request them.  That’s a big change and one we know many of you have requested.
    • PLEASE NOTE – YOU WILL STILL HAVE TO REQUEST OFFICE NOTES PRIOR TO 11/6/2023
  • There are many other medical practices that use the Intellichart Patient Portal in the Hampton Roads area.  You will now be able to log-in to one Patient Portal and access all of your records for each office using one log-in.  That’s something to smile about!
  • Appointment scheduling will also be done through Intellichart after our go-live date of 11/6/23.

All OSC patients who are currently signed up with the Medfusion Patient Portal will receive an e-mail letting them know about the Patient Portal transition and will get a link to sign up with Intellichart.

All active OSC patients will get several messages regarding this transition through the Phreesia communication system regarding this transition to the Intellichart Patient Portal.

We will also be updating our website and social media outlets with information regarding these changes. Please stay tuned for further information about this exciting change to our Patient Portal!

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