Raj N. Sureja, MD
Now that we have resumed in-office procedures for pain management, I wanted to provide an update on process changes and what you can expect when you come to our office.
Check-in – When you come to our office for your scheduled procedure, you will be asked to check in downstairs and then asked to wait in your car or outdoor seating until we are ready to begin your procedure. We will call you on your mobile phone to let you know you can enter the building and proceed to the second floor Pain Management Clinic. If you need assistance in walking or need a wheelchair, a friendly OSC team member will be happy to help you.
Non-patient guests and drivers – Currently, we ask that non-patient guests wait in the car until your procedure is completed. There are very few exceptions, such as if the patient has cognitive issues and must have assistance. We also have limited outdoor seating which your driver may choose to enjoy, if the weather is nice. If you have a driver with you, they will be asked to wait in the car (or outside seating) until your procedure is over.
Before your procedure begins – When you enter our office for your procedure, we suggest that you wear a mask for your own safety as well as for the safety of our employees. You will asked questions regarding your health and whether you have experienced any COVID-19-like symptoms, or if anyone who lives with you has had them. We will take your temperature as well. If everything checks out to be normal, we can then begin your procedure. If not, we may ask you to reschedule your procedure as a precaution.
During your procedure – Inside our sterile procedure rooms, we observe all guidelines for safety practices issued by the CDC. Our procedure team will be wearing the appropriate PPE (personal protective equipment) and masks. You will be asked to wear a mask as well.
After your procedure – Our patients are often asked to sit in the post-procedure waiting area for 15-20 minutes after their procedure, until their physician and procedure team feel it is safe for them to leave for home. This hasn’t changed; however, we mandate that all social distancing guidelines be followed in the waiting area. Our practice will ensure that you will be given ample safe space in which to sit while you wait to be released.
Leaving the office after your procedure – You will be given detailed written instructions about recovering after your procedure, issues or red flags to be aware of and what to do if problems arise. Your driver will be called to let them know you are ready to go home, so that they can bring the car around to the front door. Our staff will assist you, if necessary, in getting you safely to your car.
All of the procedural changes I mentioned above have been implemented for your safety and that of our staff. At this time, we don’t know if these changes will be permanent, but they will continue for the foreseeable future. We’ll continue to keep you updated so that you can feel confident and safe when coming to our office for your interventional pain management procedure.
Make an appointment with Dr. Sureja or another OSC provider by clicking the “Request Appointment” button below or by calling (757) 596-1900.